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Careers

How to Apply:

1. Download and fill out the following Application

2. Email the complete application and your resume to John Posavad at jposavad@advancedtek.com or fax to 651-489-6993.

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Below is a list of available positions
Application Parts Technician

SUMMARY:

Provide support to our Business Development and Applications Engineering teams by managing all things related to use of equipment in our tech center and provide parts finishing that meet or exceed customer expectations. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  • Gain basic understanding on how to operate equipment and produce 3D models.
  • Develop understanding of all part finishing techniques and the ability to complete specific customer parts.
  • Ability to measure parts using applicable tools and provide accurate results.
  • Works alongside Application Engineering team to manage our company Tech Center and all functions related to the use of the equipment.
  • Works with Applications Engineer and Sales teams to identify and communicate specific material properties and benefits for customer applications.
  • Builds and maintains customer relations to ensure excellent customer service and enhance the company’s image.
  • Involved with running our 3D print prototyping services division, quoting tools and sells our 3D services as well as schedules 3D manufactured parts.
  • Responsible for working in compliance to all Quality Management Systems.
  • Potentially provides periodic training courses on 3D equipment and related print software as well as suggests best practices for producing 3D parts.

ATTENDANCE:

Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards and work deadlines; beginning and ending assignments on time; and scheduled work breaks; where applicable.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Works well in group problem solving situations.
  • Technical Skills - Strives to continuously build knowledge and skills.

Interpersonal

  • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
  • External Working Relationships – Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Organization

  • Business Acumen - Demonstrates knowledge of market and competition; Aligns work with strategic goals.
  • Business Necessity – The needs of the employer may be dependent on responding to and anticipating rapidly changing external and internal demands in all aspects of how business is conducted. This may include, but is not limited to, organization structure, finances goals, personnel, work processes, technology, and customer demands. Therefore, it may become necessary to make modifications to how business is conducted and work is accomplished, with minimal or no advance notice to employees. Accordingly the employees must be capable of adapting, with minimal or no advantage notice, to changes in how business is conducted and work is accomplished, with no diminishment in work performance.
  • Safety and Security –All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.

SUPERVISORY RESPONSIBILITIES:                                                   

This job has no supervisory responsibilities.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

Associate's degree or equivalent from two-year college preferred; two years of related customer service experience and/or training, or equivalent combination of education and experience.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of: Internet Software; Spreadsheet Software (Excel); Order Processing Systems; Word Processing Software (Word); Electronic Mail Software (Outlook); Working knowledge of MicroSoft Office Suite; Knowledge of 3D CAD software a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk.

The employee must occasionally lift and/or move up to 30 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and toxic or caustic chemicals.

The noise level in the work environment is usually moderate.

Work in a pleasant office environment with other department staff, utilizing a computer workstation and various software applications. Specific work schedule is coordinated with direct supervisor.

OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:

Required:

  • Minimum two years of customer service experience preferred
  • Experience using 3D CAD software preferred
  • Excellent hand and eye coordination required to perform highly detailed work
  • Basic math and computer skills
  • Good communication and organizational skills with strong attention to detail
  • Ability to work well with others
  • Experience with sales or price negotiations preferred
  • A team player attitude with excellent interpersonal skills
  • Willing to be flexible and adapt to new challenges and various tasks
  • Must be results driven and self-motivated
  • Planning and time management abilities
  • Professionalism
Apply Online
Service Professional

Department:
Stratasys Product Line

Reports To:
Service Manager

Position Overview:
Analyze, interpret, and diagnose unique product issues where utilization of problem solving skills acquired through certified training, and developed through extended interaction with the product, is required to creatively resolve customer concerns and/or product failures, allowing the professional to educate the customer on product, its capabilities and best practices.

Duties and Responsibilities include the following:

  • Builds and maintains customer relations to ensure excellent customer service and enhance the company’s image.
  • Applies knowledge and ability to perform technical repairs according to schedule; seeks additional training/education as appropriate
  • Manages schedule based on proactive customer visits and incoming call volume that meets company and vendor established response time goals.
  • Diagnoses and troubleshoots problems with the appropriate equipment (ie. Spectrometers, calipers, etc.) to determine most efficient course of action.
  • Services and installs all equipment according to manufacturer and company standards within acceptable time frames as well as rectifies potential problems on location.
  • Recommends additional service requirements and other company offerings as appropriate.
  • Estimates repair costs and provides customer quotes in order to obtain customer authorization prior to beginning service.
  • Travels to customer locations routinely, requiring a vehicle stocked with sufficient tools and supplies.
  • Communicates potential opportunities to co-workers when appropriate.
  • Documents legibly and accurately all work completed to include service ticket information, warranty claims, and returning all necessary parts to manufacturer.
  • Maintains and operates personal vehicle in a professional, safe and courteous manner.
  • Performs other related duties as assigned.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Math Ability:
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office Suite; Microsoft Internet Explorer; order processing system, database software and contact management systems.

Education/Experience:
High school diploma or general education degree (GED); and 2+ years related experience and/or training with aptitude to fix electronics; or equivalent combination of education and experience.

Certificates and Licenses:

  • Ability to successfully complete certified manufacturer training
  • Valid driver's license

Knowledge, Skills and Other Abilities:
Must have an insured vehicle in reliable working condition

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands. The employee is frequently required to stand; walk; sit; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions and risk of electrical shock.

The noise level in the work environment is usually moderate.

Apply Online