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eConcierge

//Get free lifetime printer service and easily order supplies for all of your eligible equipment with Xerox eConcierge.*

FAQs Technical Info Supported Products See It In Action Sign Up Now!

It’s About Time

The Xerox eConcierge service vastly simplifies every aspect of ordering printer supplies—for Xerox and other leading brands. It’s easy to use, super convenient, and includes service for Xerox printers and select multifunction printers. And best of all, it’s free and comes with no obligation.

Hassle Free

To get started, register your account and download the Supplies Assistant application to your desktop. It automatically discovers the printers on your network and allows you to edit the list through its intuitive interface. You can check printer status any time. When a printer is running low on ink or toner, an email alert reminds you to review and approve your pre-populated supplies options. Place your order and you’re done!

Free Service Rewards

A $1,280** average value—per printer.
Your free lifetime service also applies to all eligible Xerox printers. That’s right, Xerox will provide free lifetime service coverage* for each eligible Xerox printer and multifunction printer.

Deploy your own personal printer supplies assistant

eConcierge powered by Xerox

Xerox eConcierge
Without Service
With Service
Low supply levels Inconsistent or manual process Automatic alerts
Supply purchase history Manual tracking Consolidated online tracking
Inventory costs Excess, or not on hand when needed Order only what’s needed
Supplies ordering Identify model, locate & verify part numbers, locate suppliers Pre-populates order info for review and one-stop shopping
Device support Individual Multiple brands across network
Extended service reward NA A $1,280** average value, for each eligible Xerox product

*Service coverage begins 30 days after printer is discovered in the eConcierge software and having purchased two qualifying consumables through the program. Xerox will continue to provide the free extended service coverage over the normal supported life of that eligible Xerox product as long as all future required consumables are purchased through the eConcierge Supplies Assistant software. The coverage will be the same as what was provided when the device originally shipped—quick exchange, depot repair or onsite. Xerox reserves the right to discontinue the service for a specific model at any time.
** Average cost of extended service coverage for four years when purchased separately (according to Xerox). Prices vary by model.

Start your FREE Xerox eConcierge program now!

Register Your Account!