As always, it is a pleasure to work with AdvancedTek. We have always received World Class Customer Service regardless who we are working with in your organization.
I love that [Fortus 450mc 3D printer], I wish we would have bought it long ago. We’ve only been printing ASA and 12 CF but we are pushing a lot of material through. I actually had a “I haven’t broke a piece of plastic in a long time” moment the other day and was purposely trying to find the limit of what a ASA component could take. The entire assembly warped to the point where it wouldn’t fully actuate but I never found the breaking point. Its allowing us to design much more organically and combine components to reduce the BOM count of assemblies. There are two recent projects that probably don’t happen without having the 450 internally. The components out of the 450 are definitely considered end use strength and quality.
I can't recommend the Stratasys F370 enough. These machines are an essential part of our business. AdvancedTek is an outstanding resource that I highly endorse for their service. I have been using rapid prototype in my designs for more than 20 years and these guys are the best.
AdvancedTek is a true partner. If we are out of material they are there. If our machine has an issue they are there. I always know they will have our back no matter what.
I call AdvancedTek and within minutes they have either provided me with a fix for software or settings issue or set up a time for their service tech to come on site and get us back working again, usually within a couple hours of my call.
The folks I have worked with at AdvancedTek have always gone out of their way to help our little non-profit create the very best printed materials at the lowest possible price. In those rare instances when our printers were having problems, AdvancedTek always came to our rescue and got us up and running with creative, thoughtful, and highly personalized solutions. We think of our friends at AdvancedTek as an integral part of our communications team who model service industry best practices while maintaining a vested interest in our success.
I was surprised at how eager AdvancedTek was to make a functional part, not just a successfully printed one.
Every time a service issue has cropped up your service tech and staff were right there to sort it out for us. Short down time during our time sensitive work is a great deal.
AdvancedTek provides quality products and service. Their staff is friendly and helpful. We especially appreciate the eConcierge program AdvancedTek offers. This provides an easy way to check our machine’s supplies and order products. The service they provide is excellent.
AdvancedTek made the experience wonderful from beginning to end, very professional. I highly recommend!
AdvancedTek took the time and the trouble to take us under their wing and show us the capabilities and limitations of additive manufacturing. Once we had direct access to the technology, we found additional benefits such as "breakaway" components that saved more expensive components in a malfunction, as well as the ability to provide on-demand printing to replace parts same day without inventory.
Thank you, it was the best training that I have had in years, Mike did an awesome job. We really got a lot from the class and enjoyed our time there. [referring to an AdvancedTek in-house Advanced Training Class]
The service technicians are always professional and committed to resolving any problems we have with our printer.